Sunday, April 19, 2009


I spent a long time crafting my complaint letter to Sirius. And for my trouble, I got a form letter.

I hate big business.

Dear Jim,

Thank you for contacting SIRIUS regarding the additional charge for
online listening. We are here to assist you!

Jim, we understand that you may be upset due to the fact that there is
now an additional charge to listen online. Upon the review of your
account it indicates that you will continue to listen online for free
until the end of your current subscription on May 08, 2009. You will
have the option of continuing your online service for only $2.99 per
month on our Everything and Best of plans. The monthly charge is NOT
automatic; if you want to continue online listening after your free
period expires, just contact us and we will set that up for you. In
response to Subscriber demand, we are upgrading all our online listening
platforms to higher digital quality. In order to support the technology
needed to provide such a premium benefit, a small monthly fee is

The price increase complies with the FCC Order approving the merger and
is consistent in all respects with the voluntary commitments the
companies publicly made to the FCC. The FCC?s Order in July 2008
approving the merger, and the companies? voluntary commitments, only
froze for a limited time the retail price of the basic $12.95 per month
subscription package, the a la carte programming packages, the best of
both programming packages, the mostly music and news, sports, and talk
programming packages, and the discount family-friendly programming
package. The FCC?s Order did not limit the ability of the company to
change the price of its other offerings, packages or services.

We are committed to providing you with the best in customer care. If
you have any more questions, please feel free to contact SIRIUS Customer
Care. For your convenience, we are available 7 days a week at:

1221 Avenue of the Americas
New York, NY 10020
SIRIUS Customer Care: 1-888-539-7474

As well as by email at:

And you can always manage your account 24/7 by visiting our website at:

Have a great day!


SIRIUS Customer Care

Did you know that SIRIUS has great money-saving billing options? You
can get 1-14 months free depending on the option you choose. Call us at
888-539-SIRIUS (7474) and we?ll help you choose the plan that?s right
for you!

SIRIUS Satellite Radio, The Best Radio on Radio

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