Friday, April 10, 2009

SIRIUS SATELLITE RADIO COMPLAINT LETTER

In March I was told that if I renewed my subscriptions before March 31, I would not have to pay any additional money to listen online. Today I logged on and discovered I now have to fork over another $2.99 for that service.

I called and your customer service representative gave me a scenario which was the exact opposite of what I thought I was signing up for earlier this year. This is not the first time I have had problems with Sirius and I suspect it will not be the last.

When Sirius and XM merged, customers were told all about the benefits and how programming would improve while the costs would remain the same. Both are lies.

The programming at Sirius is worthy of my $12.99 a month; the way customers are treated is absolute dogshit.

This is more fucking bullshit from your shitty fucking company. The day Howard Stern leaves, so do my two subscriptions. Until then, I will continue to listen in my car and download the show from a number of websites that provide these illegal services for free.
I just sent this letter to Sirius Satellite Radio. After the lying scumbags told me if I re-upped my subscription by March 31 I wouldn't have to pay an additional $2.99 a month for the Internet stream, I logged on today to discover that I do in fact have to pay.

I had a problem with Sirius about a year ago and it was worse than going to the dentist. For once in my life, I had to let them know.

So here's what I wrote.




In March I was told that if I renewed my subscriptions before March 31, I would not have to pay any additional money to listen online. Today I logged on and discovered I now have to fork over another $2.99 for that service.

I called and your customer service representative gave me a scenario which was the exact opposite of what I thought I was signing up for earlier this year. This is not the first time I have had problems with Sirius and I suspect it will not be the last.

When Sirius and XM merged, customers were told all about the benefits and how programming would improve while the costs would remain the same. Both are lies.

The programming at Sirius is worthy of my $12.99 a month; the way customers are treated is absolute dogshit.

This is more fucking bullshit from your shitty fucking company. The day Howard Stern leaves, so do my two subscriptions. Until then, I will continue to listen in my car and download the show from a number of websites that provide these illegal services for free.

I am tired of dealing with the bait and switch tactics of Sirius. The funny thing is, I am not the sort of person who complains and/or writes letters to companies. But this is too goddamn much. I filed a complaint with the Better Business Bureau regarding the poor treatment I received in the past. I would love to do the same now, but to be honest, it doesn't fucking matter anymore. No longer will I sing the praises of Sirius to my friends and family.
Instead, I will tell everyone who will listen (I'm a freelance journalist who's written positive things about you in the past, but no more) that they are better off with their iPods and sitting through the commerical-laden sesspool of FM radio. From now on, everyone I know will discover that you are a money-hungry corporation that doesn't give two shits about the promises you make.

And the worst part (for me) is, I love Howard Stern. So you've got my money for as long as he's on your airwaves. I'm trapped and there's nothing I can do. So I guess one of us is getting what they want. Congratulations.

1 comment:

Barbara said...

Our Sirius Radio dock and receiver were stolen this week. Sirius will not flag the ID# so the thieves will be able to activate the stolen radio. Sirius apparently will try to make money any way they can even with stolen property. How sad.